Ziguar Support may ask you to Grant Login Access in order to assist you with a question, issue, or request. We do this so that we can log into the application using your login to troubleshoot and fix issues stemming from your inquiry.

For Classic UI

1. Choose one of the following in Salesforce Classic User Interface:
– Click on Your Name | My Settings | Personal | Grant Account Login Access
2. Set the access expiration date for “Ziguar Support” (Minimum of 1 month for technical escalations).
3. Click Save.

For Lightning Experience User Interface

1. Click on your avatar in the top right-hand side of the screen and choose “Settings”.
2. Click on Grant Account Login Access.
3. Set the access expiration date for “Ziguar Support” (Minimum of 1 month for technical escalations).
4. Click Save.